i love my grandma

Update about my grandma's italian pension nightmare:

Last Wednesday we successfully twisted the arm of the broad who kept giving us a hard time into just getting the damned thing done. I called my dad almost in tears the night before, not wanting to have my grandma deal with any more crap from those fuckers. He told me the only way to deal with those self-important blowhards is to intimidate them. So, when we showed up, I pulled out a pen and a pad and laid it on the desk, making a big production out of it so the person "serving" us could see that I was going to take notes - and it worked.

I suppose I could have offered to bribe her to get it done.